New orders submitted to Enouvation are processed within 24-48 hours of receipt when received on business days (Monday- Friday). Orders received after 3 pm PST, on weekends, or holidays will be treated as received on the following business day. Depending on the category of product purchased, all items ship UPS Ground, FedEx Ground, FedEx Home, or USPS Priority Mail.
Tracking notifications will be emailed automatically when available for your convenience. Once tracking has been provided to you, we ask that you allow an additional 24-48 hours for the package to leave our facilities and for tracking to activate when processed by the carrier.
Please use our contact form to initiate a return and request a Return Merchandise Authorization (RMA). Customer is responsible for return shipping and a 15% restocking fee.
Returns are eligible for refund, less the restocking fee, if all of the following conditions are met:
- Return is received within 30 days of the original delivery date
- Return is unopened in its original packaging (including any exterior wrapping)
- Return is undamaged
- RMA is included and RMA number is clearly marked on the outside of the shipping box
- Original order number is validated
All returns will be reviewed upon receipt. If it is found the item(s) do not actually meet the listed conditions for return or if the return shipment includes incorrect item(s), no refund in any amount will be issued, nor will the item(s) be sent back to you.
Promotions
All offers are subject to available stock; no rain checks available. All offers are nontransferable, and cannot be redeemed for cash, promo codes, or credit. Offers do not apply to previous purchases, applicable taxes, or fees. Unless specified otherwise, offers are not available for combination with other active offers. Enouvation reserves the right to change or cancel any promotion at any time. Unless stated otherwise, all offers are valid in the United States only. Other restrictions may apply.
*Buy More Save More Promotion: Buy 2 or more qualifying Power Packs and receive 5% off the ordered Power Packs. Qualifying Power Packs include E4, E6, E5, and E10. Offer may be combined with “Free Shipping on Orders Over $150.00” Promotion. All qualifying items must be added to cart before checkout to claim this offer. Discount to be applied automatically. Offer is only valid at https://www.enouvation.com. This offer does not apply to previous purchases or any applicable taxes. This offer is nontransferable, cannot be redeemed for cash, promo codes, or credit. Returns may be issued in accordance with the policies at https://www.enouvation.com/customer-service/. Refund amounts to be calculated based on returned item(s) and active discount tier. Enouvation reserves the right to extend, modify, reduce, or cancel this promotion at any time.