Customer Service

General

If you’re in need of an adapter fitting for your recently purchased Power Pack, per your product instructions click here to create an account! Exclusive rates available for Enouvation customers.

If you need to submit a service request or were interested in a free system analysis prior to making a purchase click here to contact us.

 

Shipping

New orders submitted to Enouvation are processed within 24-48 hours of receipt when received on business days (Monday- Friday). Orders received after 3 pm PST, on weekends, or holidays will be treated as received on the following business day. Depending on the category of product purchased, all items ship UPS Ground, FedEx Ground, FedEx Home, or USPS Priority Mail.

Tracking notifications will be emailed automatically for your convenience. If you have not received a shipping notice after 3 business days from the date of your order, please check your spam folder. Depending on the sensitivity of your email security filters, this message may be redirected there. Once tracking has been provided to you, we ask that you allow an additional 24-48 hours for the package to leave our facilities and for tracking to activate when processed by the carrier.

 

Pre- Orders

Occasionally, items are made available for purchase as Pre-Order only. Please note, by purchasing any Pre-order only item, your order will be accepted upon payment and will be shipped once available. Please allow up to 4 weeks from the date of purchase for items to ship. For any updates on pre-ordered items, we ask that you contact our support team.

Returns

Please contact us here to initiate a return and request a Return Merchandise Authorization (RMA). Customer is responsible for return shipping and a 15% restocking fee.

Returns are eligible for refund, less the restocking fee, if all of the following conditions are met:

  • Return is received within 30 days of the original delivery date
  • Return is unopened in its original packaging (including any exterior wrapping)
  • Return is undamaged
  • RMA is included and RMA number is clearly marked on the outside of the shipping box
  • Original order number is validated

All returns will be reviewed upon receipt. If it is found the item(s) do not actually meet the listed conditions for return or if the return shipment includes incorrect item(s), no refund in any amount will be issued, nor will the item(s) be sent back to you.

 

Limited Warranty

Enouvation offers a limited warranty to the original purchaser on products purchased through the Enouvation.com website and from authorized retailers only. The limited warranty covers manufacturing defects in materials or workmanship for a period of one (1) year after the purchase date. To begin a service request, contact us here.

Any of the following will void the limited warranty:

  • Any purchase of a product from a third-party seller not authorized by Enouvation. This may include, but is not limited to, secondary sales and sales through online marketplaces such as eBay or Facebook Marketplace
  • Any purchase through liquidation or similar sales or for products sold “as is”
  • Non-residential use, such as industrial, commercial, institutional, or rental use
  • Improper maintenance or cleaning
  • Improper, abnormal, abusive, or extraordinary use, or improper wiring
  • Any use not in accordance with the product instructions
  • Use of any power source other than provided Enouvation Charger for recharging
  • Use of Power Pack(s) outside intended purpose of powering power drive for low voltage (29.4v) power motion furniture
  • Use of Power Pack(s) on furniture containing systems that constantly draw power including but not limited to touch sensors, USB ports, lighted cup holders, buttons, or wands unless used in conjunction with Enouvation Power Saver device(s) where applicable
  • Any damage to pack or wiring, whether intentional or accidental**
  • Damage caused from modification or technical adjustments to the product**
  • Damage caused from excess moisture, power surges, or other natural occurrences**

Enouvation will evaluate all warranty claims and determine the validity of such claims in its sole discretion. Proof of purchase and registration at www.enouvation.com will be required to validate warranty. In the event a product is requested to be returned for additional inspection, Enouvation will provide a RMA and customer will ship the product to Enouvation at customer’s expense. In certain cases, additional identification labels may be required for your shipment, and will be provided as needed.

If Enouvation determines that the warranty claim is valid, Enouvation will replace the defective product (excludes any applicable taxes or shipping fees).

**Discontinue use immediately if pack is compromised in any way. Continued use of damaged product poses major safety risk.

Promotions

All offers are subject to available stock; no rain checks available. All offers are nontransferable, and cannot be redeemed for cash, promo codes, or credit. Offers do not apply to previous purchases, applicable taxes, or fees. Unless specified otherwise, offers are not available for combination with other active offers. Enouvation reserves the right to change or cancel any promotion at any time. Unless stated otherwise, all offers are valid in the United States only. Other restrictions may apply.